To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns requested after 30 days will not be accepted.
All returned items must be in their original condition, unused, and in the original packaging. If the item shows signs of use or damage, we reserve the right to refuse the return. Ensure that all accessories, manuals, and any promotional items included with your order are also returned. Items that do not meet these criteria will not be eligible for a refund.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This is to ensure that your return is received and processed without issues. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to opened software, digital downloads, and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information to help you make an informed decision.
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with vividitems.com is satisfactory. Please allow up to 48 hours for a response to your inquiry.
